Privacy Policy

Personal Contact Details

When you book an appointment or reach out to us, we'll need your name, phone number, email address, and sometimes your mailing address. Pretty standard stuff - can't call you about your completed service without a phone number, right?

Vehicle Information

We collect details about your car - make, model, year, VIN number, mileage, service history. This isn't us being nosy; it's essential for diagnostics and making sure we order the right parts for your specific vehicle. Your 2023 Audi RS6 needs different parts than a 2019 Mercedes E-Class, y'know?

Payment Information

When you pay for services, we process credit card info, but here's the thing - we don't actually store your full card details on our servers. That's handled by our secure payment processor. We just keep records of transaction amounts and dates for our bookkeeping.

Website Usage Data

Like pretty much every website out there, we collect some technical stuff - your IP address, browser type, pages you visit, how long you hang around. This helps us figure out if our site's actually working properly or if something's broken.

We're gonna be straight with you about what we do with your info:

• Service Delivery: Scheduling your appointments, working on your vehicle, calling you when it's ready, sending service reminders. The basics of running an auto shop.
• Communication: Sending appointment confirmations, service updates, maybe a text when we find something unexpected during your inspection. We won't spam you, promise.
• Payment Processing: Obviously, we need to charge you for the work we do. Invoicing, payment processing, keeping records for warranty purposes.
• Service History: Maintaining records of what we've done to your car helps us (and you) track maintenance schedules and catch potential issues before they become expensive problems.
• Improving Our Services: We look at patterns - like if everyone's calling about the same issue, maybe we need to add a FAQ about it. Analytics help us get better at what we do.
• Legal Stuff: Sometimes we gotta keep records for tax purposes, warranty claims, or if there's ever a dispute. Standard business practice.

We're not in the business of selling your data - that's not our thing. But there are some situations where we share information:

Parts Suppliers: When we need to order a specific part for your vehicle, we might share your VIN or vehicle details with our suppliers. Can't get you the right transmission valve body without knowing what car you drive.

Payment Processors: Credit card transactions go through secure third-party processors. They have their own strict security standards they gotta follow.

Service Partners: Occasionally we work with specialists - like if you need a custom exhaust fabrication or specialist electrical work. We'll only share what's necessary for them to do their job.

Legal Requirements: If the law says we gotta hand over information (court orders, government requests, that sort of thing), we'll comply. But we'll let you know unless we're legally prevented from doing so.

Business Transfers: If we ever sold the business (not planning on it!), customer records would be part of that transaction. But your data would still be protected under this same policy.

We take data security seriously - kinda like how we take torque specs seriously when working on your high-performance engine. Here's what we do to keep your info safe:

• Encryption: Our website uses SSL encryption (that little lock icon in your browser). All data transmitted between you and us is encrypted.
• Secure Storage: Customer data is stored on secure servers with restricted access. Not everyone in the shop can access customer records - only those who need it for their job.
• Regular Updates: We keep our systems updated and patched against known vulnerabilities. Security isn't a one-time thing.
• Access Controls: Staff accounts have different permission levels. The guy changing your oil doesn't need access to billing records, for instance.
• Physical Security: Our computers are password-protected, and paper records are locked up when not in use. Old-school security still matters.

That said - no system is 100% foolproof. We do our best, but if there's ever a data breach, we'll let you know right away and tell you what steps we're taking to fix it.

Yeah, we use cookies - not the chocolate chip kind, unfortunately. These are small files that help our website work better and remember stuff about your visit.

Essential Cookies

These keep the site functional - remembering items in your booking cart, keeping you logged in if you have an account, that kind of thing. Can't really run the site without these.

Analytics Cookies

We use tools like Google Analytics to see how people use our site. Which pages get visited most? Where do people get stuck? This helps us make the site better. The data's anonymized, so we can't tie it back to you personally.

Managing Cookies

Your browser lets you control cookies. You can block 'em, delete 'em, or get notified when sites try to set them. Just know that blocking cookies might make parts of our site not work as smoothly.

Under Canadian privacy law, you've got some rights when it comes to your personal information. Here's what you can do:

• Access Your Data: You can ask us what information we have about you. We'll send you a copy - might take a few days to pull it all together, but we'll get it to you.
• Correct Mistakes: If we've got something wrong (misspelled your name, wrong phone number), just let us know and we'll fix it.
• Delete Your Info: Want us to erase your data? We can do that, with some exceptions - like if we need to keep service records for warranty purposes or legal requirements.
• Opt Out of Marketing: Don't wanna get our service reminder emails? No problem - there's an unsubscribe link at the bottom of every message, or just tell us directly.
• Data Portability: You can request your data in a format that lets you take it elsewhere. Not that we want you to leave, but it's your right!
• Withdraw Consent: If you previously agreed to something (like marketing emails), you can change your mind anytime.

To exercise any of these rights, shoot us an email at service@krythralionverse.info or give us a call at (416) 555-9847. We'll verify your identity (gotta make sure someone's not pretending to be you) and then handle your request.

We don't keep your information forever - that'd be weird and unnecessary. Here's our general approach:

Active Customer Records: As long as you're bringing your car to us, we'll maintain your service history and contact details. It's helpful for both of us to have that history.

Inactive Customers: If we haven't seen you in a while (usually around 7 years), we'll archive your records and eventually delete personal identifiers. We might keep anonymized service data for our records though.

Financial Records: Tax laws require us to keep financial records for 7 years. Invoices, payment records, that sort of thing.

Marketing Data: If you unsubscribe from our emails, we'll remove you from the list right away. We'll keep a record that you unsubscribed (so we don't accidentally add you back), but that's it.

Website Analytics: Anonymous usage data gets retained for about 26 months, then it's automatically deleted.

Sometimes our website might link to other sites - maybe manufacturer websites, parts suppliers, or our social media pages. Here's the thing: once you click those links and leave our site, we can't control what happens to your data over there.

Those other sites have their own privacy policies, and we'd recommend giving them a read before sharing any personal info. We try to only link to reputable sources, but we're not responsible for their privacy practices.

Same goes for third-party services we use - like our payment processor or booking system. They have their own security measures and policies. We've vetted them to make sure they're trustworthy, but they operate independently of us.

Our services are aimed at adults who own or manage vehicles. We don't knowingly collect personal information from anyone under 18 years old. If you're a parent and you think your kid has given us their information, let us know and we'll delete it right away.

That said, if a minor accompanies you to our shop or their info is included as an authorized pickup person for your vehicle, that's handled under your account with your consent as the parent or guardian.

We might update this privacy policy from time to time - new laws come out, we add new services, technology changes. When we make changes, we'll update the "Last Updated" date at the top of this page.

For minor tweaks (fixing typos, clarifying language), we'll just update the page. For bigger changes that affect how we handle your data, we'll send you an email or post a notice on our website so you're in the loop.

We'd recommend checking back here occasionally, especially if you haven't visited in a while. By continuing to use our services after changes are posted, you're accepting the updated policy.

Got questions about this privacy policy? Wanna exercise your privacy rights? Just not sure about something? We're here to help.

We'll do our best to respond within a reasonable timeframe - usually within a few business days. For formal privacy complaints or concerns, you can also reach out to the Office of the Privacy Commissioner of Canada.

Thanks for reading through all this. We know it's not the most exciting stuff, but your privacy matters to us. Now, how about we get your car running perfectly again?